Return and Refund Policy

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We want you to love every purchase from Paranormal Candle Company™. If something isn’t right, here’s how we handle returns and refunds:

• Refunds are issued as soon as the returned item is received and approved.

• Approved refunds are released to your original payment method.

• Please allow 5–10 business days for your bank or card provider to process the funds.

If your order arrives damaged or not as expected, please email us within 7 days of delivery with photos of the product and packaging. We will arrange either a replacement or a refund at no cost to you.

• Returns are accepted within 14 days of delivery.

• For candle returns: Items must be unused (keep the wax unburned) and in their original condition and packaging.

• For wax melt and warmer returns: Simply return the mug and warmer—you’re welcome to keep the wax!

• Proof of purchase (order number or receipt) is required.

• Return shipping costs are the responsibility of the customer.

We currently ship within the US and Canada only. Canadian customers may experience slightly longer processing times for returns due to customs and shipping distances.

• Custom or personalized items

• Digital products (stories, music, etc.)

• Items marked Final Sale

For all return and refund inquiries, please email us with your order number and details about your concern. We’re here to make things right!

We believe in keeping things simple and putting our customers first. No restocking fees, no complicated processes—just genuine care for your satisfaction.